megalodon opened this issue on Jan 04, 2011 · 22 posts
asilefx posted Wed, 19 January 2011 at 6:07 PM
I am terribly sorry for the recent communications issues with asileFX. We had a bunch of server problems over the 6 weeks. Our outgoing emails were partially being blocked and after updating our mail client almost all mail was getting junked. We also discovered that the installation of our render client on the render farm was blocking incoming mail.
Customers who did not receive orders, including you, have received $100 credits for asileFX products in their asileFX accounts.
Please feel free to contact me at my alternate email asilefx@gmail.com to discuss your order information.
I am currently finishing up a forum on the asileFX site to redirect support so this doesn't happen again.
-Nicholas Pellegrino
asileFX
Thank you to volter for contacting me about this issue.