Forum: MarketPlace Customers


Subject: COUPON FAILURE

mazzam opened this issue on Jan 21, 2011 ยท 23 posts


mazzam posted Tue, 25 January 2011 at 9:32 AM

I see from this thread that several people experienced the country name change in their profiles. (As a retired computer professional I can state that there is no such thing as a benign bug!) It means the member profile data base has been corrupted, and since the newsletter list is controlled by the profiles, that would account for inconsistent behavior of newsletter mailings and promotions depending on the newsletter. Customer support is trying to help, but the evidence so far suggests that technical support is unwilling to admit they have a major problem. This sort of behavior is not helpful to customer relations, since it suggests that the site can't be trusted to report problems affecting user information. It is much better to let users know that there is a problem and that it is being worked on. And follow up with a message when it is finally fixed. (I hope someone in site management reads this post.)