The email above, is a copy of two earlier emails I sent, with an explanation of when and to whom I sent them.

Red text: today's email (via Forum thread);

Dark Blue text: email sent Jan 20 (via Store and Store Staff and Admin, since an email to store@renderosity.com had received no response; and

Light Blue text: email originally sent to Smay.

The reference to "email I sent yesterday" (in Dark Blue text)was a copy of the Original email I had already sent to store@renderosity.com on January 20, and was referring to the email I had sent on the 19th, which had received no response.

I don't know why emails to store@renderosity.com aren't being received. That is, however, the first attempted address I used. Only after no response did I try just Store and Store Staff and Admin.

The Order No. is: 111886990. Sorry for using the Forum threads, but I promise you I did try store@renderosity.com first, then Store, Store Staff, and Admin before trying the Forum route.

Thanx, Marc