I have given up contacting vendors about errors and problems in their products because most of the time they take forever to reply and either are not aware that something is a problem (because it 'works fine in Poser 5' to quote one reply I got last year) or don't know how to fix it - I've had one instance where I've sent the vendor corrected versions of their own pose files and been asked 'how did you do that?'.

Having said that, there are vendors who's stuff I buy whether I need it or not, because I know they're good and if there is any sort of problem they'll appreciate the feedback and do something constructive about it.

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Windows 10 x64 Pro - Intel Xeon E5450 @ 3.00GHz (x2)

PoserPro 11 - Units: Metres

Adobe CC 2017