Just thought I'll add to my above certification process "guide" that this doesn't happen in any Company. Instead the Company creates a QA department.

At worst the QA department asks noone about how the work is actually done in each department and makes procedures that have nothing to do with the workflow and are a burden to all.

At best the QA department may ask the depatment managers how the work is done in their depatment.....as if they know!!! And then the QA department makes procedures that have nothing to do with the workflow and are a burden to those actually doing the work.

Let me reiterate my previous comment "All very boaring stuff that sucks the fun out of the job."