@SteveJax - My sincere appologies if what I wrote came across rude. I was venting some frustration, and that lead me to exaggerate a bit, but I wasn't trying to target anyone personally.

I recently had an experience with a customer on the supply of technical documentations. All because what our factory names the documents  is not what the customer names the documents then the customer has not accepted we have actually supplied the required documents.

I cannot change our factory documentation because it is part of the internal control system that has been developed for the global market; not for a specific customer. Therefore to reach a compromise I have to reissue the documents with two title blocks; our factory title block and another one I created specifically for this perdantic customer. It's been a frustrating week.

My sincere appologies again.