yes, is true.  tom hanks (supposedly child-friendly) cast in "polar express" as "mr. hollywood nice guy" in attempt to sell it, but unanimous consensus: his character too creepy.  adults call it creepy, but they're scared by it, same as kids.  same reason they would reject poser romance novel covers: dead-doll-look, dead eyes, no expression shown in eyes, mouth et al..  on similar note: do not break "fourth wall" rule of telly sitcoms, on pain of death.  it's too confrontational and intimidating for the masses who watch them.  no names, please.