Attached Link: Eusing Utilities

I'm no expert, but generally speaking when I have a similar difficulty, I need to clean up my registry and defrag it with the external drive on.  There are a number of freeware programs that you can use for it. Don't have any other programs running.

The link below has two freeware programs I use, reboot afterwards.

If that does't fix your problem, try a new install. I keep my installation file service releases in a folder on my external drive, along with my serial numbers. That way, I'm not constantly trying to look for them in my desk, or needing to redownload things. Another thing that might be helpful is that when you do the installation to not open the program until you've installed all service releases and patches. Contact Smith Micro if there's problems with your serial number.

 

I hope it helps.

 

-DR