If you google them, you'll see that the "free dvr for life" offer is backfiring a bit - they only offer it to new accounts so existing customers who continue to pay monthly for their dvr are predictably upset.

I'm still on the fence.

Lotus 123 ~ S-Render ~ OS/2 WARP ~ IBM 8088 / 4.77 Mhz ~ Hercules Ultima graphics, Hitachi 10 MB HDD, 64K RAM, 12 in diagonal CRT Monitor (16 colors / 60 Hz refresh rate), 240 Watt PS, Dual 1.44 MB Floppies, 2 button mouse input device.  Beige horizontal case.  I don't display my unit.