Sort of makes you wonder if the person on the other end is listening at all, or has even seen their employer's web site.

I can't tell you how many conversations go: I've already tried A,B,C, and D. They didn't work.Ok, let's try A, and see if that works... sigh 

Our phone company recently merged with another, and the V****** is an integral part of all their new bundles. I thought, gee, I despise C** cable, so let's just bundle TV, internet, and both phones, and get a cool new Incredible while we're at it, and save money! Yeah, well, can't find the phone plans anywhere online, so I called.... and nearly choked to death when I heard my first month's bill would be almost $600. No free anything. No free installation of dish, no free receiver/DVR, no free wireless modem or USB connector, but internet would be only $20 a month.... for DSL... And I never did figure out if I'd be paying more or less than I do now. How come communications companies can flat out lie about how much you're signing a contract for?