I'm pretty sure it was a live person, particularly where one of my posts came through and she reacted immediately.  She started to say "please uncheck, but then my earlier response came through, and she plowed on.  Also, I don't think anyone would put together a computer script that said "please do not see that" or "may be you will be liking them".  If so, they did a great job of making it appear human.

I think "Grace" was working off a script and received prompts based on my text.  You can see her "assistance" looped back trying to get me back on track.

It was pretty funny in retrospect.

Klebnor

Lotus 123 ~ S-Render ~ OS/2 WARP ~ IBM 8088 / 4.77 Mhz ~ Hercules Ultima graphics, Hitachi 10 MB HDD, 64K RAM, 12 in diagonal CRT Monitor (16 colors / 60 Hz refresh rate), 240 Watt PS, Dual 1.44 MB Floppies, 2 button mouse input device.  Beige horizontal case.  I don't display my unit.