I called them this morning and the guy I talked to took about 10 minutes but got it fixed so I could use my voucher.  If you can call it's best. I tried everything and nothing worked until he went in and fixed the problem then I was able to use my vouchers correctly. Also he said I would get an email with the download info, that was 5.5 hours ago and no email yet, I think they are a bit overwhelmed today.

1-949-362-8461