Or maybe if two of you reported the same thing, they'd think "hmm, maybe we have a bug".

Seriously I can't tell you how many times I'm on a call with them and I say "somebody in the forum says blah blah" and they say "well, we've never heard of this - no previous reports along these lines - who is it - what is the computer setup - what versions of this and that" and I go "hell I don't know any of that" and I am not going to relay all that info back and forth. They have a customer support staff for that very purpose.

This isn't about you or me wasting time. It's about them not knowing we're even having this conversation, first of all, second you not getting to tell them your story and add that to other stories, and third maybe they already know about it and can tell you what they know.

 

---

Renderosity forum reply notifications are wonky. If I read a follow-up in a thread, but I don't myself reply, then notifications no longer happen AT ALL on that thread. So if I seem to be ignoring a question, that's why. (Updated September 23, 2019)