Dear Peggy, did you actually READ what my complaint is before you get all rightous.

It is about TRUTH IN ADVERTISEMENT. I gave a link to their flash newsletter, I presume you read it?

It gives a name to the product eg 'v7c to v9c upgrade'. It gives a price $98.

There is a * refering to a disclaimer, specifying: this is a 'from' price; there are additional products on line.

A "from" price means there is at least one product fitting the description that costs no more than $98.

Armed with this information  I went  to the store on their site to buy this product.But there is NO such product for the price mentioned. This means the advertisemnet is untrue.

Instead of the supposed product they offer the upgrade only for $150, or upgrade + maintenance for $98+12x$12. This is baiting and switching. Namely, implying there is a cheap product in the advertisemnet and switching to more expensive one in the showroom. This is unfair practice by BBB and FCC descriptions.

That is the essence of my complaint. The fact that it is easy to go through most of the checking out process of buying without discovering that the maintenance component requires extra payment is an extra problem, but is not part of my original complaint.

Weather or not their offers are good deals or not is utterly irrelevant. If they gave the accurate pricing for the real products on offer in the advert, or even just added the disclaimer 'additional purchase required' I would not have any grounds to complain.

BTW, I did look for the real price they demand and thus didnt buy anyhing, so dont imply I'm stupid. But even trusting/gullable customers should be treated fairly, that is the point of having fair tradeing rules.

I understand you like vue and if you are happy with e-on's pricing and product (and having some income for yourself) I'm not trying to convince you or anyone else otherwise. But it is not your place to lecture others when they find flaws with e-on's behaviour and arnt prepared to put up with it.

I dont intend to go on and discuss this, just wanted to inform those who feel they are personally affected that I intend to ask BBB opinion about this issue.

"I paint that which comes from the imagination or from dreams, or from an unconscious drive. I photograph the things that I do not wish to paint, the things which already have an existence."
Man Ray, modernist painter
http://artpearl.redbubble.com/