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MarketPlace Customers F.A.Q (Last Updated: 2024 Nov 28 10:29 am)

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Subject: Two Purchses went wrong ;-( 112013365 and 112013368

pattyh1970 opened this issue on Sep 30, 2011 · 6 posts
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pattyh1970 ( ) posted Fri, 30 September 2011 at 8:45 AM · edited Tue, 26 November 2024 at 12:00 PM

I ordered the Candy Girl Stuff yesterday and I downloadet it today. The second zip is corrupt and I have no Matfiles and so on. In Poser there are the thumnails, but no content. I tryed directly to redownload but it sauy this:

You have exceeded the maximum number of downloads allowed for this product.

 

Dear Kristi or Blake, cann You help me to reset and redownload that zip, that I can use fully the product. I just have the blank Items and figures, but no Matfiles... The Vikkieposes are in

 

It is Purchase Number

112013365

 

it although happens to my next purchase

Knockers, Keys and Locks

Purchase Number

112013368

 

please reset it too, I have no items in that zip ;-((

Thank You al lot Yours truley Patty

KristiS ( ) posted Fri, 30 September 2011 at 9:20 AM · edited Fri, 30 September 2011 at 9:22 AM

Hello,

I have reset your downloads for you so you can try again.

Please be sure to disable any download accelerator/ manager for they do not work with our system.

 

Thank you and have a nice day,


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  

pattyh1970 ( ) posted Fri, 30 September 2011 at 11:10 AM

Thank You You wonderful Lady, hope it will go now right...

KristiS ( ) posted Fri, 30 September 2011 at 1:06 PM

You are very welcome :)

 


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  

pattyh1970 ( ) posted Sat, 15 October 2011 at 5:22 PM

it worked after Resetting thank You Dear

with my newst purchase got the same problem too ( see other Thread )

sometime Technic makes me go crazy ;-))

BlakeM ( ) posted Sun, 16 October 2011 at 9:02 AM

I have reset all your downlaods as you have requested.

Thanks,
Blake
Marketplace Admin.

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