Quote - Cool, thanks, BDDesign. How do you find our which forum they frequent? Or do you just post your issue and hope they come along and read it?

Their most likely than not going to be hanging around the Commons. You can go to the PM center and try to find them by name, or search the forums for their name, or of you just post a query in the Commons, either the vendor may see it, someone who knows the vendor might point them to your post or tell you how to contact them. It would be nicer if there was a contact system through the product pages, though.