Not to be offensive, but their techs are probably right that the problem might be with your machine. I run 320 megs of RAM on a P3 500, Voodo 3000 16 meg video card. And it takes a lot to slow down Poser for me. I use the 3D-Worlds along with butt loads of props and figs(the saved PZ3's weigh in at 70-80 meg) before it starts to really slow down. And when that happens I usually have winamp, photoimpact,P3do and several browsers open. I would try their tips and even go as far as doing a uninstall/reinstall rather than assuming they are trying to get one over on you.