Quote - I'm gonna go out on a limb here and say that maybe if "maw maw" and "paw paw" need to be walked through every single step of using a computer or its software, they shouldn't have one.

Tell me: Do you ever wonder why, in spite of having the tablet market all to itself for 10 years, Microsoft lost the whole damned market in less than a month after the iPad got released? Lost it hard enough that they were frightened into borking the upcoming Windows 8 interface just to prove the point? 

Hint: The iPad is easy enough for "maw maw" to use, and hell, it's easy enough for her 4-year-old grandchild to use. And Apple is laughing all the way to the bank as its competition desperately scrambles to shove Android and WebOS into various bids to become the big competitor, leaving Microsoft way out in the cold? 

Same thing here - It's called the Golden Rule of Code: the one who comes up with the best balance of features and simplicity is the one who gets the gold.