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Forum Moderators: tim, msansing, ebasham

MarketPlace Customers F.A.Q (Last Updated: 2024 Nov 20 10:28 am)

Contact and Support Information:

To reach our Marketplace staff, please open a support ticket at
support.renderosity.com

Our goal is to respond to support tickets within 24 hours, 7 days a week.

Subject: Order # 112032527

JOE LE GECKO opened this issue on Nov 14, 2011 · 4 posts
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JOE LE GECKO ( ) posted Mon, 14 November 2011 at 3:35 PM · edited Sat, 23 November 2024 at 1:28 AM

I contacted support more than a week ago by mail and never got any reply.

I bought a product that isn't working with DS. It is not specified it will not work in DS ( DS users constantly have to guess if a product will or will not work when it is not specified or tested ).

 

I'd like to get a refund for this order because I can't use this product.

 

BTW, this is weird that I have to post in a forum that everybody can read to solve such an issue while I don't get any answer to my email...

 

Thanks for your time.

KristiS ( ) posted Mon, 14 November 2011 at 3:50 PM

Hello,

I have responded to the email you sent to store@renderosity.com.

Warmest Regards,


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  

JOE LE GECKO ( ) posted Mon, 14 November 2011 at 4:01 PM

Thank you for your reply, I have just read it and contacted the vendor ( maybe the good one ).

If I get it right, I have to contact the vendor ( there are three of them for that product ) who has total decision making power on the refund ( which implies each customer isn't given the same service/rights since it's depending on each vendor's good will alone )?

KristiS ( ) posted Mon, 14 November 2011 at 4:20 PM

I would contact whichever vendor is listed first.

Warmest Regards,


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  

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