Glad I'm not the only one complaining now. Last time I complained about stuff missing or not working I got slammed. I also cannot get the mats for the carousel to work, and although you can load them manually, it still is a pain that they don't work, since for me that was part of the draw to buy them, the fact that it makes it easier to use the mats. What's weird is my other mats work fine....go figure. Marque