But wait until Monday. Support does not always answer on weekends.

SkinVue is great if you do a lot of renders with Poser/DAZ figures. In the meantime, you can just import the figure and edit the materials by hand. Typically you need to reduce the bump by about a factor of 10 and adjust the highlights. For the skin, go for a slightly off-white highlight with ca. 20% intensity and 36% size. This gives you a decent starting point to optimize. Use the "edit all" feature to edit a whole batch of materials in one go.

Feel free to ask question if you run into issues.

Ciao

TD