DAZ_Rand opened this issue on Dec 09, 2011 ยท 1133 posts
Janl posted Fri, 09 December 2011 at 11:37 AM
Quote - Within that limitation, however, you should feel free to ask me anything you like.
Contrary to popular belief, DAZ 3D greatly values its Poser customers. We have been family for a very long time and I, for one, would like to start doing things to make that relationship all it can be.
DAZ_Rand, regarding the relationship:
Are the staff at Daz aware that the forums at Daz 3D are an extension of the store and what happens in the forums directly influences the relationship Daz has with its customers?
Does the staff realise that harsh and unjust treatment of customers in the forum does not make them happy and/or likely to spend in the store?
The forums seem to have been very heavily moderated these last few months. Is this going to continue?
Are any measures going to be implemented to address the unjust ways customers have been treated and may be treated in the future?
Do the bosses at Daz realise that the behaviour of PAs also effects the relationship customers have with the people at Daz and how much people may spend in the store and has Daz maybe thought of sending them on some customer service training so they are better able to communicate with customers both in your own forums and in other forums?
I would be very interested in your answers to these questions as they directly address the relationship Daz has with its customers which seems to be your concern. Thank you.