Quote - > Quote - Within that limitation, however, you should feel free to ask me anything you like.

Contrary to popular belief, DAZ 3D greatly values its Poser customers. We have been family for a very long time and I, for one, would like to start doing things to make that relationship all it can be.

DAZ_Rand, regarding the relationship:

1. Are the staff at Daz aware that the forums at Daz 3D are an extension of the store and what happens in the forums directly influences the relationship Daz has with its customers?

---Of course, but I would say that they are an extension of the company, not the store :)

2. Does the staff realise that harsh and unjust treatment of customers in the forum does not make them happy and/or likely to spend in the store?

Yes, but we have an extremely low tolerance for war waging and we are very concious about the image a new visitor to those forums might receive. To that end we will moderate to our advantage, but hopefully we can incorporate more concrete guidelines that are fairly implemented so that you will know ahead of time if you are doing something that will result in censorship.

3. The forums seem to have been very heavily moderated these last few months. Is this going to continue? 

---yes, see above. We will be training our mods to be a little more consistent and just, however.

4. Are any measures going to be implemented to address the unjust ways customers have been treated and may be treated in the future?

---If you have a specific grievance, and feel you got a raw deal, I will happily hear you out privately.

5. Do the bosses at Daz realise that the behaviour of PAs also effects the relationship customers have with the people at Daz and how much people may spend in the store and has Daz maybe thought of sending them on some customer service training so they are better able to communicate with customers both in your own forums and in other forums?

--- we have little control over PAs. Anyone can submit products. PAs do have their own section of the forums and they tend to keep most of the commentary there. Having said that, they will be expected to abide by forum decorum rules like everyone else. They even have a few extra rules that are specifically for them on top of it. If they come here and get out of line... Well that isn't anything we can help with.

 

I would be very interested in your answers to these questions as they directly address the relationship Daz has with its customers which seems to be your concern. Thank you.