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I feel the need to step in here.  He is not forum staff, nor is he in charge of forum staff at DAZ.  So, all he CAN do is listen to what you have to say, and pass it on to the proper channels.  It's just like when people post complaints here in this forum about the MarketPlace.  We don't have any say over what the MP does. The best we can do is point them in the direction of the thread. But, it doesn't have the same impact as it does if you contact the MP directly. 

I KNOW that you're frustrated with what happened.  I get it. But, Rand has stated that he'll do what he can.  Unfortunately, that may simply meaning lending an ear (or eye in this case) and saying "I'm sorry that this happened to you."  I'm not saying that you have to be happy with that, but insisting that Rand is the bad guy because of it isn't fair to Rand, and it's definitely not fair to you.

Oh, in no way am I insisting that Rand is a bad guy. He said he wanted to chat about things not to do with the store and this is what concerns me and I am chatting about. I apologise if I give any other impression but hopefully the feedback he gets from a once very loyal Daz customer who now does not shop there may help him understand things from a customer's point of view when he reports back.

By the way, it would be nice if he did say he was sorry it happened but somehow I doubt that will ever happen. :(