Forum: MarketPlace Customers


Subject: Coupon Not Working Correctly??

StevenTylerRocks opened this issue on Dec 10, 2011 · 7 posts


StevenTylerRocks posted Sat, 10 December 2011 at 2:01 PM

Yeah EnaR, that should qualify reguardless. I wonder what's going on now...

I was poking around in other posts and found one saying the 25% off for Prime members is a mistake...it's only 20% off for everyone.

As I see it, it clearly states (right under the line trying to get people to sign up to become Prime members) All Members save 25% on you next purchase of $25 or more:

I normally don't like to play the bitch, but I'm in horrible pain from having to crawl around on the floor last night to find a reset button on my furnace for a limit switch. Can't afford to pay someone double time and a half to come out in the middle of the night on a weekend to fix my furnace. My pain meds aren't helping much even taking them as close together as safely possible, and I've been up all night, can't sleep because of the pain. No sleep equals a migraine. So I'm feeling kinda bitchy to say the least.

Here's how I see it. What it looks like on the email is that Rendo forgot to add the Prime members separate code for the 25% off. There's normally two codes when there are two different amounts off, one for Prime members and one for those who did not choose to join.

Rendo is saying this is not the case, apparently the 25% was a typo and should have been 20%. "All members" is referring to everyone, all "Rendo" members.  Not "Prime" members, although, as I mentioned above, it is directly under a link to join as a Prime member.

Stores ususally honor mistakes made in favor of their customers, which I think would be the right thing to do in this case. They should issue a second code for Prime members and credit 5% back to the accounts of Prime members that have already bought something over $20 during the time the coupon has been valid.

That's my two cents anyway. And like I said, I'm not normally bitchy, but pain will do that to a person. Adding to the situation is the stress of the holidays, I just bought gifts for six grand children and a disability check doesn't go far. Doing 3D art is about the only thing I can still do as I can't move around much anymore. An extra 5% off may not seem like a big deal to most, but for some of us it really does help.

I do apologize for being grumpy, but I would appreciate it greatly if the 25% discount were put into effect like it is stated in the email.