Quote - You may get automatic updates as a courtesy, but if you had a software issue and you tried to call support, you'll be told to upgrade to the next version as the software is end of life.

I'm not saying that that issues that people have should have been fixed (only issue i've had is that big memory hole that was never plugged), but I doubt that's going to happen as the new version is out and that's where the effort is going. There does however needs to be a focus on producting rock-solid software with the current feature set before adding new functionality and getting the documentation out the door. With some of the efforts of getting Genesis technology into other applications, that platform needs to work and well documented.

Per the Microsoft document you linked above, the end of extended support for Windows XP is April 8, 2014.