Vendor's provide their own support and it is our refund policy that vendor's are contacted first to give them a fair chance at making it right.

There couldbe a couple reasons why you were not contacted first and I do apologize tht you were not.

If you buy from a seller on Ebay and are not happy with the product, you sent it back to the seller, not Ebay themselves.

Warmest Regards,

 

 

Kristi

Community Relations Specialist

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