Forum: MarketPlace Customers


Subject: The quality is not there!!!!!!

nitreug opened this issue on Aug 25, 2001 ยท 50 posts


vette posted Tue, 28 August 2001 at 10:08 AM

My apologies for the late posting here. I do want to speak to a couple posts. First nitrueg - I think we have the barbarian issue resolved and you should have received my email yesterday. In this case, the item was older, before the testing guidelines were established and the item requirement was missed but is now included. Thanks to your contacting us we were able to put that in and hopefully help future customers. On Jose Cortez that vendor was on vacation but has now posted an updated version. I have reset your downloads on this product and you can re download. We (Renderosity Admin & Testers) do make every attempt to ensure the product functions correctly and is represented accurately. However, being subject to human error, I am sure we will miss things. That's why we depend on our customers to contact either the store@renderosity.com or the individual artist. Most artists take customer feedback very seriously and work almost franticly to get it corrected. If you do not receive the response from them you feel is appopriate then please email the store and let us know. As for working on the weekends, we do keep an eye on the emails that come through but are usually on here and there. Personally I check the store and emails in the mornings and then go about enjoying the weekend. that might be an area we need to look at more closely. However, with limited budget and staff, its difficult. We have received a lot of feedback from everyone about The MarketPlace and how it can be improved through the survey and various forum threads. We are looking at that information and trying to figure out if and how it can be implemented. The MarketPlace is barely one year old and we are continuing to learn, change and grow to make The MarketPlace second to none!! yvette renderosity admin