what i meant about leaving both good and bad comments is simply this: good comments should be made public. bad comments should not - not one single company would disagree with me. bad comments should be treated only as an indication that there is an issue to be looked at and dealt with. if more people would contact the vendor directly when there is a problem (and i'm not speaking of anyone in particular here, just generalizing), instead of in a public forum, there would be no reason to leave a bad comment.