I don't understand the hate towards wikis. A wiki can be a very professional way of documenting a project; for examples, see Blender wiki which goes from the program license to how to compile the program with everything in between.

The problem is not the medium (a book in PDF form, like Poser or Vue) or a wiki (like Blender) the problem is whether there is the documentation or not. A hint from a programmer with 25 years of experience: documentation has to be written every day a bit. The recipy I recommend is the last hour of work of the day, writing the user manual, the reference manual and the code documentation with tools like Doxygen. At the end of the project, you have tons of material. I remember the documentation that DEC provided for their computers (the VAX'es, "mine" was a 780, google for pictures to have an idea of what it was): imagine a bookcase, full of three ring binders books, as big as a big wardrobe. And that was only the documentation of the VMS, not the hardware documentation of the computer...

Another important tool is having an up to date FAQ compiled from users questions.

For this kind of programs, which are by definition very visual, lots of video tutorials are vital. For example, 80% I learned about Vue came from the huge library of video tutorials by Geek At Play. For Blender, the source that made me finally tame the beast was Gryllus.net Blender 3D Design Course.

DAZ move was utterly ill conceived and clumsy. The hype preceeding it was completely misguided and overblown. An example of what I would have done: I would offered a 100$ coupon for old customers, a 200$ coupon for newcomers, a free 3 months Platinum club membership to non PC members and a 4 months extension to current members. Coupled with March Madness, new customers would have been able to to get on the Studio 4/Genesis wagon for free while old timers could have trimmed their wish lists. Everybody would have had new toys and early adopters wouldn't have felt cheated.

And last, the real bombs:
1 - the announcement of dropping of the CMS;
2 - the availabily of ZIPs for distribution of products (if it is good enough for Renderosity, Content Paradise, RuntimeDNA, Cornocopia3D, The3DStudio, TurboSquid etc. etc. etc. it can be good enough also for DAZ);
3 - ...reinstatement of posting rights to banned people (for reference, read books like Sun Tzu's Art of War or 36 Stratagems, especially the one named "In order to capture, one must let loose").

Bye.

GIMP 2.7.4, Inkscape 0.48, Genetica 3.6 Basic, FilterForge 3 Professional, Blender 2.61, SketchUp 8, PoserPro 2012, Vue 10 Infinite, World Machine 2.3, GeoControl 2