Paloth opened this issue on Feb 03, 2012 · 16 posts
ShawnDriscoll posted Tue, 07 February 2012 at 7:02 PM
I get way better support from Avid for a 4-year-old discountinued $35 Pinnacle Studio 12 Ultimate video editing program I bought from Amazon at discount last year, that they didn't even produce. They are up to version 15 now, but still bend over backwards for version 9 customers even!
Another great company is the 3-man group over at 3D-Coat. Mention a bug there and it is fixed a week later and an update is posted. Luxology (the guys that designed Nexus which powers their modo software) actually fixes bugs they find on their own without waiting for a user to find and report them. Then there is Pixologic. They don't post bug fixes... ever. They only post free upgrades to all registered users of their software.
I'll be happy with e-on if they fix HDR rendering without telling me I have to pay them another $200 - $300. E-on treats bug reports as new feature requests.