I registered my Poser 9 back in September and have had problems with the registration code ever since. I've done 3 support emails and each time they temporarily fixed the problem only to have it reappear whenever I access my cart to download an update. Poser support needs to fix the product registration area. Whenever I access the Poser personalize area it tells me my serial number provided by Poser support is invalid. Lame company. Lousy product. It certainly does not pay to buy an early upgrade.