Quick question: does she have or has she ever had AOL on her machine? Not AOL Instant Messenger, but AOL software for getting online with dialup? I seem to remember there is a conflict with something in Poser and AOL but I can't quite remember what. Bagginsbill found that out while trying to help someone. Perhaps you could do a site search for it? Search for bagginsbill and AOL.

Laurie