A reinstall is certainly worth a try. Be sure to check the "delete preferences" option.

Uninstall P9 first. It will leave the contents of the library alone. Then install again. Should take you only 5-15 minutes depending on your system

If that does not work - contact Smith Micro and attacht the screencaps to show what the difference is.

Have you by any chance turned on the "Color Blind accessible" option in General Preferences - if you did, have you turned it off? It should not matter, but it is something which changes the UI