Quote - SM support still hasn't replied to my ticket (it's only been about 30 hours, but I would have expected at least an acknowledgemnt by now, a "Hi, I will get back to you"... anything...).

Your report made it into engineering, they are digging in on this one. Thank you for sending us the report.

It typically takes time to get to the bottom of an issue, and in the tracking process engineering works best when there is a repeatable case to help pinpoint the cause of the error. Support can sometimes get backlogged with replies, and in this case, I wanted to be sure you knew we did indeed get your report.

Cooper