The problem is that we are looking at Genesis from the outside.  We do not have an emotional investment in Genesis.  Looking for rationality from DAZ over Genesis is a waste of time.

DAZ has a very heavy emotional involvement in Genesis & they are not about to let a little thing like marketplace failure intrude into their world-view.  DAZ is building a walled garden for the "load - conform - make-art" crowd.  It will be interesting to see what happens if the "new" website actually moves to an app store the way DAZ_Rand was talking about last Christmas.

Look at the behavior of DAZ overall.  At no time will they EVER admit to having made a mistake.  They don't want input from their customers - they want validation of their decisions.  Why else would they ask for customer input 1 week before they release a major piece of software.

The 30 day money back guarantee isn't about customer service, it is simply easier to give money back than to fix a problem.

Genesis is a solution to problems that have already been solved in the Poserverse.