Hello,

 

You will need to contact the vendor directly for product support and/or refund request.

 

To contact the vendor please click the "contact" link next to the vendor's 

name on the product page, or use the site mail system.

Site mail requires only the vendor's username.

 

Please allow 3 full business days for a response.

If you have not heard from the vendor in that time frame, please let us know 

so we can contact them on your behalf.

 In the future please either email store@renderosity.com or start your own thread for your specific isssue since this thread was started by another customer about their own specific issue as we could miss your post 

Thank you,

Stacey

Marketplace Manager