I have this situation with an order I bought yesterday. It's "PD Cruiser" a sci-fi flying car. Seems an oldish product, the installer has the floppy disk icon with the DAZ symbol on it. My other two orders were fine: Aiden and the Rennaissance outfit.

Zendesk still not working. Also the link on the Contact Us page that goes to the forums: www.daz3d.com/forums hides the URL http://www.daz3d.com/shop/help/help-contact-us/ which is the page you are actually on.