Quote - > Quote - Blaine Furner just posted an update on Face Book which should address some practical issues: cs@daz3d.com is the address to use for customer service until we get the support ticket system back on line. They will handle technical issues such as broken installers. If you have a sales type question, it can be addressed via support@daz3d.com When we have the ticket system back up and running we would ask that you use that system. But this will work for now. Gift Cert Issues go to aanderson@daz3d.com (DAZ_Ann). You can access the old forums (without the ability to login, and in a read only state) at http://forumarchive.daz3d.com/. We have the web team working on the store issues first, the customer ticket system second, then the forums.

Richard, when I sent in my issue where the product I purchased was dead on trying to load..I did email the cs@daz3d.com and Britney emailed me and told me not to use that email address because they dont use that email anymore..she said to click on the green submit a request button on the contact us page..which still links to an error page.

I am sorry about the change in procedure -- AFAIK they are now using the cs@daz3d.com email address for customer support until the support button on the Contact Us page is working reliably.