Perhaps they still have a few bugs to work out of the system. I haven't had any problems in the last couple of days. As an example of how well some of it is working now, I went to the support/help desk and put in a request for help with a product not installing just this morning. Already, I have recieved a response with two options for what to do. Now it seems to me that this is much faster than what I've experienced in the past with this feature.

On the other hand, I found that over $200 worth of merchadise was added to my cart without my authority; but after logging into my account, that disappeared. I don't know what the cause of this is, but it definitely needs to be fixed before it hurts somebody's financial status.

As for your problem, I hope you can get it taken care of soon.