s for my support ticket, as I said before, I recieved a response the same day. It could be that the person or people that handle your type of request are not active in that area at this time. I agree that it is a long time to wait, (5 days). Try a little kick in the backside, so to speak. I mean let them know you are still waiting for a response. I did that back in December of last year. The staff got on the ball and apologized for letting my ticket go so long without being attended to.

As for the forced refresh thing, I have yet to try it. I have been away from my connection for a couple of days. I was working on learning to create, save, convert, and export object files from Bryce 7. I plan to try reaching DAZ 3D today. I'll let all of you know if I can.

Thanks for the advice concerning this.