It sounds as if you might have the wrong UV set.

Which figure are you using and which texture set are you using.

If you are using Genesis with a M4 texture applied you need to set the M4 UV.

In the Surfaces tab select Genesis at the bottom (or with some shaders its at the top)of the section you will find a UV Set, in the drop down box select the correct choice for the texture set.

Hope this helps.