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MarketPlace Customers F.A.Q (Last Updated: 2024 Nov 20 10:28 am)

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Subject: Prime Renewal Discount Fails to Apply.

MCC27 opened this issue on Jul 17, 2012 · 9 posts
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MCC27 ( ) posted Tue, 17 July 2012 at 1:58 PM · edited Thu, 05 September 2024 at 9:46 AM

As an original Prime Member last July, I was delighted with the 20% coupon offered - that is until I tried to activate the code which came up as expired so my order#112164781 for $49.98 dated 07/17/2012 remains unpaid. I am on a disability pension & while I could manage $40 that $10 more was just a killer. I placed the order so as not to miss out on the discount (last year the introductry price was a bargain $25) & avoid the delay in processing my request.

Please fix this up ASAP by applying the coupon to my order & then I can immediately pay with PayPal, as usual.  Love Prime, have saved heaps & want to continue doing so.  When my membership elsewhere expires early Oct, it will not be renewed - RMP & Prime offer far better pricing, value & range as well as customer service. (When RMP changed/upgraded the website it all worked, like we expected it would)

Eagerly awaiting your reply,

Morilyn Carter

 

PS: Also posted in Prime Members forum. Thanks

TinaK ( ) posted Tue, 17 July 2012 at 2:59 PM

Hello,

We have tested the coupon code and find it to work fine for us.

Make sure that you are entering PRIMERENEWAL20P49 on the 3rd step of the checkout process in the Coupon tab.

 

Please try again and if it doesn't work please let me know.

 

Thanks

TinaK

Tina Kaylor

Community Manager

MCC27 ( ) posted Tue, 17 July 2012 at 3:40 PM

Tina,

Thanks very much - worked without any problems!  Must have been me, sorry for the trouble.  Will you please cancel the original order#112164781?

Amazing turn around time on this request: 61 mins!!!!

Many thanks from a very happy customer.

Cheers,

Morilyn

TinaK ( ) posted Tue, 17 July 2012 at 4:16 PM

Hello,

Thanks for the kind words and I am going to have to cut my time of 61 minutes down.  Yeah I have a new goal.

 

Yes I will go in and delete the order you have mentioned.

Have a great rest of your day.

TinaK

Tina Kaylor

Community Manager

renecyberdoc ( ) posted Wed, 18 July 2012 at 10:12 AM

hi i do have the same problem than mcc27 it says expired .i tried various times

renecyberdoc ( ) posted Wed, 18 July 2012 at 1:21 PM

a big thank you to Tina for resolving my prime renewal "issue".very swift and professional.

rj_wood_2000 ( ) posted Wed, 18 July 2012 at 2:25 PM

Hi there,

I too am having the same problem, I've tried so many times.

please help, I dont want to lose out on this offer

TinaK ( ) posted Wed, 18 July 2012 at 2:41 PM

Hello rj_wood_2000,

I have you corrected now. 

Please try again and let me know if you have any problems.

 

Thanks

TinaK

Tina Kaylor

Community Manager

rj_wood_2000 ( ) posted Wed, 18 July 2012 at 3:02 PM · edited Wed, 18 July 2012 at 3:02 PM

All sorted, Thanks Tina, Fast and effecient as always .

I can look forward another year of great savings

Russ

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