I have to apologize for this in advance, but........I have Poser3, I have RayDream,I have KPT5 and even Bryce3(a freebie), and you know what.......I HAVE NEVER had any support! I don't think I WILL EVER BUY ANYTHING FROM THEM AGAIN! For me, the bigger the company gets, the LESS support you will recieve, and once "Corel" gets it's hand on anything...........you ARE Sh__T out of LUCK! Of course, they WILL call you, to ask if you want to "UPGRADE" but other than that.............don't hold your breath! genny