Quote - > Quote - Customer service say the update should have created an order over at Content Paradise...no such order yet.

 

Let me compare how I ordered the update with what other people have done:

1. Received email from Smith Micro informing me of the SR3 update.
2. Clicked on the link in the email and was taken to this page: http://poser.smithmicro.com/updates.html
3. Clicked on the "Win SR3 Update" button and was asked to provide my serial number, which I did
4. Was taken to "fastspring.com" to complete my order
5. Entered personal information and completed my order
6. Was taken to a conformation page that told me I would be emailed a receipt and download information within 30 minutes.

There was nothing said about using Content Paradise.

 

Is this similar to how other's ordered the update, or did I do somthing different?

 

That's exactly how it worked for me.

Same here, and email with link for the download was almost instanteous.