I'm not the vendor, but I did this last night and it went well.

I think you may have skipped a step. For a new figure, you need to hit the "Create perfect V4" button first in the outer folder directory, then under the "fixes" sub-folder hit the "Inject All Fixes Poser". It's the first button that asked for the cr location if I recall correctly. Did you watch the video?

http://www.youtube.com/watch?v=aeCsI39ntr4

If that's not, it, I'd write the vendor.