SM got rid of a redundant money sucking hole, not a support forum.

This is a much more active forum. The official Poser forum for support is not here though - it is at RDNA.

Examine:

http://poser.smithmicro.com/poser-community.html

There is a link on that page that says:

Visit The Official Poser 9 & Poser Pro 2012 Forums

The use of the word Official probably has some semantic value, although less than I thought apparently.

With regard to your specific issue, a forum post is one way, but not the best. SM actually used the money they saved on the forum to pay for actual humans who have to help you, not just when they feel like it.

http://poser.smithmicro.com/contact-info.html

There is also this knowledge base:

https://support.smithmicro.com/

If searching that reveals nothing relevant, you can open a support ticket and they will either know the answer already or they will talk to you. Probably John Csaky (aka ratscloset here at Rendo) will handle your case.

Real people - not Sith lords.

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Renderosity forum reply notifications are wonky. If I read a follow-up in a thread, but I don't myself reply, then notifications no longer happen AT ALL on that thread. So if I seem to be ignoring a question, that's why. (Updated September 23, 2019)