imax24 opened this issue on Oct 23, 2012 · 9 posts
icprncss2 posted Tue, 23 October 2012 at 4:57 PM
If the disk has not been damaged, it is more than likely that your CD/DVD burner has died. I've had this happen several times.
Do you have access to another system with a working CD/DVD to test the disk.
DiskInternals sell a CD/DVD recovery app. The site is DiskInternals.com.
Unlike CL and EF, SMS does not have the option of purchasing a back up disk. I wish they did. I used to buy both the extended download and a back up disk just to be on the safe side.
Since you purchased a physical copy, they may give you a download link or they may require you to purchase their extended download option. It gives you unlimited downloads for up to 2 years and costs less than $10 USD.