Yeah, I'm  a mac user, and find myself accidentally downloading the PC stuff everyonce in a while.

Their site was working pretty well before. I guess they preferred losing customers to having a more flexible item management. I love the idea: "Let's create a web store that is great for our employees to use and saves us some money on their salaries, but the customers will hate. That is definitely going to increase our sales."

Maybe Dilbert covered this and they misunderstood it as being a good business model?