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MarketPlace Customers F.A.Q (Last Updated: 2024 Nov 20 10:28 am)

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Subject: Powerage's Sale


DesignsbyEve ( ) posted Mon, 24 December 2012 at 11:51 AM · edited Sat, 23 November 2024 at 3:08 AM

Any chance his newest release is going to be 50% off like it says on the thumb and the rest of his store at the moment?


Beausabre ( ) posted Tue, 25 December 2012 at 4:53 PM · edited Tue, 25 December 2012 at 4:53 PM

Well, now everything is 25% off. Which is better, but still not 50%.


StaceyG ( ) posted Tue, 25 December 2012 at 6:27 PM

This was an error on our part when the new product was tested and released. We feel horrible about this but unfortunately mistakes are a part of life and sometimes happen.

 

We will work with powerage to see what we can do to make up for this error.

 

We apologize for this error and it is completely an error on our part and should have been part of the 50% off sale:(


DesignsbyEve ( ) posted Tue, 25 December 2012 at 6:36 PM

I thought as much Stacy, and since it was the holiday, kinda figured it might get overlooked.  I did go ahead and buy it anyway, and use the Prime coupon for it and a few other things.  All in all, I'm okay with it.  Only reason I posted was hoping someone might catch it before the sale was over ;)


StaceyG ( ) posted Tue, 25 December 2012 at 7:06 PM

We are discussing some options to make this right for those that already purchased it as well as those that didn't because it wasn't the 50% it was supposed to be.

 

I'll let you all know when we figure out the best way to proceed to right this wrong and I appreciate your understanding:)


groucho ( ) posted Sun, 20 January 2013 at 9:48 AM

I had bought After Dark Day on Dec. 24th with 30% off (Order #: 112252096). On Dec. 27th I got an e-mail from Powerage stating this:

"If you have purchased the product at the normal price (even if it was with a 30 or 25% off) Renderosity work currently to credit your account for the difference so that your purchase is calculated with 50% discount. If the credit is not yet done when you read this newsletter, thank you wait a few days."

As a few days are over I would like to know what Renderosity has decided to do because I have not seen any credit so far.


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